T’s and C’s

At Hound and Howl we do what we can to ensure you are satisfied with our dog food and treats. Due to the perishable nature of the food, we do not accept returns of the product. If you are dissatisfied for any reason, please contact us at hello@houndandhowl.com within 24 hours of purchasing your food.

Additional non-returnable items:

  • Natural Dog Chews & Treats 

Exchanges & Refunds

We only replace items if they are defective or damaged. If you need to exchange it for the same item or would prefer a refund, please email us at hello@houndandhowl.com

T & C’s

The contract between the customer and Hound and Howl Limited for the sale of any products sold through our website, will only exist once an order has been despatched. This does not affect the customer’s statutory rights.

Hound and Howl Limited reserves the right to cancel, refuse or refund orders without prior notification. Should Hound and Howl Limited refuse or refund any order (if monies have been received) a full refund will be issued within 7 days.

Prices and availability of goods is subject to change without notice. However, the customer will be charged only the price shown at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are out of stock. If your order has significant substitutions, you will be contacted using the contact information given, in order to ascertain how you wish to proceed. If you can’t be reached for any reason within a reasonable timeframe (usually 3-4 hours), your order and the use of substitutions will be down to the judgement of Hound and Howl Limited.