The Terms and Conditions (together with the documents expressly referred to in it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.houndandhowl.com our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

We may amend these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

1. INFORMATION ABOUT US
1.1 We operate the Hound and Howl website www.houndandhowl.com . We are Hound and Howl, a company registered in Isle of Man under company number 09019725 and with our registered office at 25a South Quay Industrial Estate, Douglas, Isle of Man, IM1 5AT.

1.2 To contact us, please see our Contact Us page https://www.houndandhowl.com/contact/

2. OUR PRODUCTS
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, because our Products are made to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability.

2.5 Under certain circumstances we reserve the right to substitute certain products which may form part of your order.

3. USE OF OUR SITE AND PRIVACY INFORMATION
3.1 We only use your personal information in accordance our Privacy Policy and our Cookie Policy https://www.houndandhowl.com/help-privacy

3.2 Please take the time to read these policies as they include important terms which apply to you.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

4.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.4.

4.3 We will confirm our acceptance to you by sending you an e-mail that confirms your order. The Contract between us will only be formed when we send this confirmation to you.

4.4 We shall assign an order number to the order and inform you of it when we confirm the order. Please quote the order number in all subsequent correspondence with us relating to the order.

4.5 If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or
because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

4.6 We reserve the right to decline an order for any reason.

5. OUR RIGHT TO VARY THESE TERMS
5.1 We may revise these Terms from time to time

5.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

5.3 Whenever we revise these Terms in accordance with this clause 7, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

6. YOUR  RIGHT OF RETURN AND REFUND

6.1 IF GOODS ARE NOT FIT FOR YOUR DOGS CONSUMPTION ON RECEIPT OF DELIVERY PLEASE CONTACT US IMMEDIATELY. YOU MUST NOT USE A PRODUCT THAT YOU BELIEVE IS NOT AT THE RIGHT TEMPERATURE OR IS NOT FIT FOR CONSUMPTION.

IF YOU HAVE ANY DOUBTS, DO NOT ATTEMPT TO FED YOUR DOG THE PRODUCT AND CONTACT US IMMEDIATELY. WE WILL ENDEAVOUR TO REPLY QUICKLY BUT IF THE REPLY IS DELAYED – DO NOT USE THE PRODUCT.

6.2 Most of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery/collection is due, it may be possible to cancel the Contract.

6.3 For non-perishable goods, your legal rights to cancel still apply.

6.4 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

6.5 If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.

6.6 Unless the Products are faulty or not as described (in this case, see clause 8.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;

6.7 You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

6.8 Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.

7. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
7.1 If we have to cancel an order for Products before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you as soon as possible.

8. DELIVERY
8.1 Your order will be fulfilled by the delivery date/time set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will or because by ourselves or our authorised courier company. All delivery dates are estimates and are not guaranteed.

8.2 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

8.3 The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

8.4 Unfortunately, we do not deliver to addresses outside the IOM. However, you may place an order for Products from outside the IOM, but this order must be for delivery to an address in the IOM.

8.5 Delivery times can vary, you can pick the next available delivery slot when placing your order.

8.6 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.

8.7 If the customer refuses a delivery for whatever reason, the parcel is destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be a last resort.

8.8 The Buyer gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.

9. PRICE OF PRODUCTS AND DELIVERY CHARGES
9.1 The prices of the Products will be as quoted on our site from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

9.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

9.3 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. The delivery charges are

10. HOW TO PAY
10.1 Payment for the Products and all applicable delivery charges is in advance. Please be aware, when paying through PAYPAL the payment will be taken immediately.

10.2 All financial transactions are processed by our chosen merchant processor PAYPAL.

x

ATTENTION

After your payment is completed, please wait until you are redirected back to our shop. Do not hit the back button. Thank you.